The SoilFixer approach is to make eco-friendly, natural soil additives and fertilisers that help gardeners and growers improve soil fertility and, hence, increase the quality and quantity of flowers, fruit, vegetables, crops, and so on.

Use SoilFixer products because they are made from 100% natural resources

Natural (definition): existing in and derived from nature.

Wood, biochar (a type of charcoal made in a non-polluting way for use as a soil additive), compost and wood ash all occur in nature. Biochar is made using the natural process of pyrolysis (burning in absence of oxygen). Colloidal humus is made in tiny amounts naturally in soil. SoilFixer follows what nature does occasionally as a full-time occupation using an efficient process.

Use SoilFixer products because we use sustainable resources

Sustainable (definition): able to be maintained at a certain rate.

We use wood from managed forests and coppice woodlands. These woodlands produce significant amounts of ‘waste’ wood such as brash and toppings. We use this wood to make biochar. Our kilns can process many types of wood. We occasionally convert untreated (‘clean’) waste wood which has reached the ‘end of life’ and has no economic use (eg old pallets and wood off cuts). In the UK, such waste wood is almost always imported under the Forest Stewardship Council (FSC) protocol.

Use SoilFixer products because they a 100% organic

Organic (definition): (a) relating to or derived from living matter, eg “organic soils”, “organic matter”. Also organic: (b) (of food or farming methods) produced or involving production without the use of chemical fertilizers, pesticides, or other artificial chemicals

SoilFixer products are 100% organic; they are made from natural living matter and have no artificial chemicals added.

Use SoilFixer products to make a positive environmental impact

SoilFixer products contain biochar and colloidal humus. Both are resistant to decomposition in soils. They can lock carbon and help you reduce your carbon footprint.

Biochar and humus ‘hold on’ to nutrients that are released into the soil when organic matter breaks down. Plant roots are able to access this nutrient store. Like fertilisers and other soil additives – they have the to do good if used correctly and harm if used incorrectly.

SoilFixer products help the environment because they decrease…

a) Soil erosion

b) Nutrient run-off

c) And increase the amount of SOM

The organic matter in the Earth’s soil is the second largest store of carbon. Poorly managed agriculture and gardening reduce soil carbon. Our products help increase soil carbon.

Colloidal humus, as we define and make it, is a carbon sink. It can ‘lock’ carbon into soil for 10 to 100 years and offset greenhouse gas emissions and hence global warming.

Covid-19 Latest Information on Deliveries

We continue to deliver via our chosen courier Parcelforce.  Courier services currently working to normal 48-hour turnaround.

The collection of parcels from our stock warehouse can be undertaken whilst maintaining a safe distance. It is remote from other businesses, there is no public access, it is being manned via one person. Only one courier driver attends to collect. All products are bagged and then boxed in cardboard – they represent a low risk of any possible virus transmission according to all the official sites.

Price includes UK Mainland delivery

Our online shop prices include delivery to your doorstep using one of the main courier companies. For those UK zones not defined as the mainland, please be aware:

The cost of delivery to addresses in England, Wales, and Southern Scotland is included in the price. If you live in the Highlands, Islands or Northern Ireland there will be an additional delivery cost (see table). Sorry, this is frustrating for both parties. The couriers charge substantial extra fees which we cannot absorb.  We appreciate this can often make the purchase of a bag ‘uneconomic’. (One of the few areas where shipping in bulk to bricks and mortar retailers is still more cost-effective!) If you are enquiring about delivery to another country, then please have a look at our international deliveries section or contact us and we will try to provide you with your best delivery option.

If you order a bulk bag / pallet load, the inclusive delivery price assumes your home (delivery site) has a solid standing and is accessible to a large delivery lorry that uses a tailgate-lift so the pallet can be moved to the kerbside. If you do not have access or hard standing, you must call and arrange a special delivery with us.

We offer a standard UK delivery time of 3-5 working days on all our products but this may vary with demand. Gardeners are largely patient – but if you need something rushed to you faster, contact us by phone and we’ll see what can be arranged.  Regrettably, orders cannot be dispatched on either Saturday or Sunday.

During the winter months, our delivery times cannot be guaranteed in case of adverse weather conditions.

Leave Safe and Signatures

Signatures are generally required for courier deliveries, however, if you wish to provide us with a ‘safe place’ or a ‘deliver to neighbour’ option, we can pass this information onto our couriers. Instructions can be left at checkout. Orders with specific delivery instructions (e.g. ‘leave round back’) are left at the customer’s own risk.

We are unable to guarantee delivery on a specific day however we will do our utmost to fulfil your requirements.

Delivery / Damage

Products are shipped well wrapped and boxed – this is usually sufficient to ensure that your order arrives in excellent condition.  If you receive a damaged product please contact us on 0835 055 8433 or email help@soilfixer.co.uk.

Approximate costs of additional post zones

Highlands, IOW, IOM, Jersey, Northern Ireland: £10.00/ bag (or tub)

BREXIT

Northern Ireland protocol: Small parcels (up to 20Kg) are still going to NI via Parcelforce. However, pallets of products to Northern Ireland are classed as freight. As such, they can now only be shipped to Northern Ireland companies in possession of a NI-specific EORI number (these begin with the new code letters XI. (The ROI/Ireland IE codes are not valid for shipping to NI). Sorry, the current agreement effectively prevents shipping pallets to private individuals.

EU shipments: All compost, soil, and growing media from non-EU countries require a plant/soil health certificate before the product can be shipped to an EU country. After careful consideration of the volume of product we ship and the cost/time of obtaining said certificates, we have taken the decision to withdraw from supplying products to the EU  for the foreseeable future. Things may change in the future.

We look at how and why biochar is both sustainable and good for climate change. We go through a number of burning (!) questions people want answers for before they work with a biochar supplier.

Climate change is on everyone’s mind. We have seen more and more companies repositioning their marketing around ‘Green credentials’. This re-focus should be fantastic news, but we are aware of and dislike ‘Green Washing’. The change has to have a meaningful impact. We believe we have very strong sustainability credentials, but we also know we have more to do around gathering evidence and proof. Let’s have a closer look!

Our passion is making the very best compost and biochar products that work and help improve (fix) your soil. If products do not work, how green and eco-friendly they are becomes something of background discussion. From the very early days (7 years and counting) it has been clear biochar could be an important part of a green, sustainable, circular economy.

We view ‘sustainability’ as the overarching term and break it down into four levels from the minimum criteria to the pinnacle goal. We often refer to the analogy from the BBC Antique Roadshow: basic, better, best.

  1. Basic green credentials: ‘natural’, ‘organic’, and peat-free
  2. Better: made using sustainable materials
  3. Better: the business is ‘at least’ carbon-neutral
  4. Best: the business is carbon-negative

(1) Basic

Our products are 100% ‘natural’, ‘organic’, and peat-free. These terms mean different things to different people – see our definitions.

(2) Better

We review and constantly seek to ensure we manufacture only using sustainable materials.

We make biochar from FSC sustainable wood. Where woodland regrowth balances with that logged, wood is a sustainable resource.  Over the past 3 years, we have become increasingly concerned. The world has declared a climate emergency.  One of the top ‘solutions’ for limiting climate change is halting deforestation and commencing mass aforestation  – i.e. stop cutting down forests/woodland and plant more trees. We have to ask ourselves – is it viable to use FSC wood to make biochar going forward? It’s not an entirely simple answer.

Most European woodland workers who make charcoal/biochar are passionate about the environment. They will note that forests need managing. Some trees need felling and removing. Using wood wisely is key. All forestry and tree cutting creates brash, toppings, and offcuts (the small branches).  Converting these ‘virgin wood residues’ to biochar makes sense – as long as the demand for wood is not driving excessive clear cutting / logging.

Going forward, we believe SoilFixer has to move to make biochar from genuine end-of-life wood – what most people would think of waste wood that cannot be recycled again. This is a challenge – let’s just say, moving from a manufacturing site using ‘virgin’ wood to ‘Waste wood’ that is controlled by Environmental Agency regulatory protocols is not without challenges.  If we do this, we are confident the sums will demonstrate our business is carbon neutral.

(4) Best: climate negative

We are aware biochar has the potential to be a significant technology to help mitigate climate change. (Adding biochar to soil sequesters (locks) carbon into the soil – it prevents the wood degrading to carbon dioxide and it helps offset CO2 in the atmosphere). If we make enough biochar from the right resources is becomes a carbon-negative business. Getting into the detail of every stage of the supply chain,  packaging and transport is hugely challenging for any corporate big or small. Our biochar colleagues over at the European Biochar Centre and the Ithaka institute (Austria) have done a huge amount of work and what needs to be tracked and traced.

SoilFixer products are made from 100% natural resources

Natural (definition): existing in and derived from nature.

Wood, biochar (a type of charcoal made in a non-polluting way for use as a soil additive), compost and wood ash all occur in nature.

Biochar is made using the natural process of pyrolysis (burning in absence of oxygen).

Colloidal humus is made in tiny amounts naturally in soil. SoilFixer follows what nature does occasionally as a full-time occupation using an efficient process.

SoilFixer products are made using sustainable resources

Sustainable (definition): able to be maintained at a certain rate.

We use wood from managed forests and coppice woodlands. These woodlands produce significant amounts of ‘waste’ wood such as brash and toppings. We use this wood to make biochar. Our kilns can process many types of wood. We occasionally convert untreated (‘clean’) waste wood which has reached the ‘end-of-life’ and has no economic use (e.g. old pallets and wood offcuts). In the UK, such waste wood is almost always imported under the Forest Stewardship Council (FSC) protocol.

SoilFixer products are 100% organic

Organic (definition): (a) relating to or derived from living matter, e.g. “organic soils”, “organic matter”. Also organic: (b) (of food or farming methods) produced or involving production without the use of chemical fertilizers, pesticides, or other artificial chemicals.

SoilFixer products are 100% organic; they are made from natural living matter and have no artificial chemicals added.

However – our products are not ‘organic certified’ – i.e., we do not have certification from an organic scheme such as the Soil Association.

SoilFixer products make a positive environmental impact

SoilFixer products contain biochar and colloidal humus. Both are resistant to decomposition in soils. They can lock carbon and help you reduce your carbon footprint.

Biochar and humus ‘hold on’ to nutrients that are released into the soil when organic matter breaks down. Plant roots are able to access this nutrient store. Like fertilisers and other soil additives – they have the to do good if used correctly and harm if used incorrectly.

SoilFixer products help the environment because they decrease…

  • Soil erosion
  • Nutrient run-off
  • Increase the amount of soil organic matter (SOM)

The organic matter in the Earth’s soil is the second largest store of carbon. Poorly managed agriculture and gardening reduce soil carbon. Our products help increase soil carbon.

Colloidal humus, as we define and make it, is a carbon sink. It can ‘lock’ carbon into soil for 10 to 100 years and offset greenhouse gas emissions and hence global warming.

Why do we use woven plastic sacks and tape our cardboard boxes with plastic tape?

Most of our customers are deeply environmentally aware – using biochar and biochar super compost is as much about sustainable gardening as it is about beautiful flowers and vegetables.

This rightly prompts questions around the packaging we use.

We use woven/laminated polypropylene plastic sacks (white sacks!). We put the sacks into a cardboard box which is then taped up with brown plastic tape.

We are always looking to improve and reduce the impact of packaging. We welcome any suggestions for new and improved methods, but we also want customers to be aware we have years of experience shipping biochar related products. We have tried many different options and the choices we use reflect a balance of what works for you, the couriers and retail stores with a view to minimal impact on the environment.

Why not use paper sacks?

Biochar from the retort kiln is very dry but it absorbs moisture quickly. It can absorb up to three times its own weight. Example: a 5kg bag of dry biochar could weigh 15kg if left out in rain. It is often not possible to bag directly from the kiln. Stock often needs to be held in bulk bags and sometimes kept outdoors (which can be good, as it avoids building more warehouses). Even when kept in a warehouse, unless the warehouse is heated(!), the biochar will absorb some moisture. Damp biochar and paper bags are poor combinations – the bags fall apart very easily.

Biochar also supports microbial growth – it speeds up the decomposition of organic matter, it is a compost activator!  A damp bag of biochar will go mouldy and split within weeks (yes weeks, not months or years). We need to build stocks to respond to fluctuating demand – so using paper does not work.

Biochar suppliers claiming “sustainable” paper bag use, we would suggest are bagging tiny amounts of biochar directly from the kiln and shipping it immediately. We believe once they grow their order volume, they will face the issue we and others have already had to tackle.

What happens if a bag splits in transit or on the shop (retailer’s) floor?

Customers are familiar with paper bags used when buying locally made charcoal. If a bag of lump charcoal splits, it has a different impact to a split bag of biochar fine granules. Biochar dust and particles stick to the floor. It is a huge challenge to remove them. Sweeping up will not remove it – you need neat washing up liquid. The dust gets carried by foot and you have footprints all over the house/floor. Bad enough if this happens at home, but consider what would happen if the bag splits in-store or on the courier van. The cleanup cost and potential risk of no longer stocking or carrying further parcels is very real!

This risk of split bags increases enormously when you go beyond the 1kg and 5kg bags. and supply 10kg and 20kg units. Paper bags with 10/20Kg tear on lifting and moving. We have seen only a few boxes returned, but it’s enough to know just how tough the online-courier delivery model can be on the packaging. Robust sacks and double wall boxes are the minima to avoid damage on heavier parcels.

Why do we use brown plastic tape over say Kraft (paper) tape?

We have tried paper /waxed tapes – even recently we tried a new tape ‘that promised strength’. It tore with ease, even a slip of fingernail punctured it. We abandoned use after one roll. The boxes need to stay shut, the tape needs to add security against damage. There are some tear-resistant paper tapes – but those we have investigated get the strength from a fibre-glass (i.e. plastic) thread. We think this is worse than plastic tape. The consumer ‘thinks’ the tape is recyclable/compostable. The waste stream is now contaminated with plastic thread (glass fibre is plastic thread not glass). We are on the lookout for a paper tape that is strong enough and 100% compostable.

We think it is reasonable for customers to pull off the brown plastic tape, scrunch it up and put it in the black bin. The cardboard can then re-used again, recycled or composted.

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