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SUSTAINABILITY | Read Our Commitment
Information on customer services such as help with deliveries, webshop errors and other useful information
How and why biochar is sustainable and good for climate change. Q&A on the burning (!) questions people want answers for before they work with a biochar supplier.
Post By Tony Callaghan On 09/11/2021
We continue to deliver via our chosen courier Parcelforce. Courier services currently working to normal 48-hour turnaround.
Post By Tony Callaghan On 23/12/2021
You can pay using all the usual credit cards. Almost all online webshops use a third-party 'Gateway' to handle card payments. The 'gateway' checks and ensures your card details are safe. Some customers reach our payment gateway and get confused because it says Paypal.
Post By Tony Callaghan On 12/11/2011
If the item comes up as "[not available]" - please go back to the checkout and check the item is showing as "in stock". If it is, please email us - we will need to do a quick update of the data at our end. If you are short on time - try one of the other pack sizes.
Post By Developer On 14/01/2022
Why do we use woven plastic sacks and tape our cardboard boxes with plastic tape?
Post By Tony Callaghan On 29/03/2020
The SoilFixer approach is to make eco-friendly, natural soil additives and fertilisers that help gardeners and growers improve soil fertility and, hence, increase the quality and quantity of flowers, fruit, vegetables, crops, and so on.
Post By Tony Callaghan On 10/08/2016