SUSTAINABILITY  |  Read Our Commitment

Customer Service / FAQ

Information on customer services such as help with deliveries, webshop errors and other useful information


Is Biochar Sustainable?

How and why biochar is sustainable and good for climate change. Q&A on the burning (!) questions people want answers for before they work with a biochar supplier.

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Customer Services - Delivery FAQ

We continue to deliver via our chosen courier Parcelforce. Courier services currently working to normal 48-hour turnaround.

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Customer Services - How to pay by credit card

You can pay using all the usual credit cards. Almost all online webshops use a third-party 'Gateway' to handle card payments. The 'gateway' checks and ensures your card details are safe. Some customers reach our payment gateway and get confused because it says Paypal.

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Customer Services - website error codes

If the item comes up as "[not available]" - please go back to the checkout and check the item is showing as "in stock". If it is, please email us - we will need to do a quick update of the data at our end. If you are short on time - try one of the other pack sizes.

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Packaging - paper, plastic and boxes

Why do we use woven plastic sacks and tape our cardboard boxes with using plastic tape?

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SoilFixer Approach: Eco-Friendly Products

The SoilFixer approach is to make eco-friendly, natural soil additives and fertilisers that help gardeners and growers improve soil fertility and, hence, increase the quality and quantity of flowers, fruit, vegetables, crops, and so on.

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