Hello and welcome to the Shipping and Delivery Information page
Our online shop prices include delivery to your doorstep using one of the main courier companies. Please be aware:
The cost of delivery to addresses in England, Wales and Southern Scotland is included in the price. If you live in the Highlands, Islands or Ireland there will be an additional delivery cost (see table). Sorry, this is frustrating for both parties. The couriers charge substantial extra fees which we cannot absorb. We appreciate this can often make the purchase of a bag 'uneconomic'. (One of the few areas where shipping in bulk to bricks and mortar retailers is still more cost effective!) If you are enquiring about delivery to another country, then please have a look at our international deliveries section or contact us and we will try to provide you with your best delivery option.
If you ordering a bulk bag or pallet load, the inclusive delivery price assumes your home (delivery site) has a solid standing and is accessible to a large delivery lorry that uses a tailgate-lift so the pallet can be moved to the kerbside. If you do not have access or hard standing, you must call and arrange a special delivery with us.
We offer a standard UK delivery time of 3-10 working days on all our products but this may vary with demand. Gardeners are largely patient - but if you need something rushed to you faster, contact us by phone and we'll see what can be arranged. Regrettably, orders cannot be dispatched on either Saturday or Sunday.
During the winter months, our delivery times cannot be guaranteed in case of adverse weather conditions.
Leave Safe and Signatures
Signatures are generally required for courier deliveries, however, if you wish to provide us with a ‘safe place’ or a ‘deliver to neighbour’ option, we can pass this information onto our couriers. Instructions can be left at checkout. Orders with specific delivery instructions (eg 'leave round back') are left at the customer's own risk.
We are unable to guarantee delivery on a specific day however we will do our utmost to fulfil your requirements.
Delivery / Damage
Products are shipped in well wrapped and this is usually more than sufficient to ensure that your order arrives in excellent condition. If you receive a damaged product please contact us on 0835 055 8433 or firstname.lastname@example.org and ensure all original packaging is with the product and we will rectify the problem for you. If at all possible, please check the item or the packaging for signs of damage before the delivery driver leaves
Approximate costs of additional post zones
Highlands, IOW, IOM, Jersey, Northern Ireland, ROI: £10.00/ bag (or tub)
* Prices are for tubs and bags - please call for prices for bulk bags and pallet loads