This usually means your town/ city is not within the mainland postal areas. Please contact us for a revised shipping cost.
If your town is a 'mainland postal zone' - let us know. There could be a fault with the website code.
Occurs if there is an error around the stock level and number of units you are buying. We think we have got all stock issues sorted but let us know if this error comes up.
Yes. We use PayPal as our credit card payment gateway. If you do not have Paypal - just jump down the screen to "checkout as guest"
For detailed information on Soilfixer's biochar, please follow this link to our biochar detailed product information
For detailed information on SoilFixer's SF60 Super Compost (Soil Imporver) please follow this link to our blog SF60 detailed product information.
Please follow this link to our blog page for detailed information on SoilFixer's Compost Activator (Colloidal Humification Agent): Colloidal Humification Product Information
Revised pack sizes (from 26 March 2019)
What are the new pack sizes? Please see the table below
|Parcel Weight (Kg)||Product Weight (Kg)||Product Volume (litres)*|
|1 Kg||0.85 Kg||1.5-3 litres|
|5 Kg||4.75 Kg||7-15 litres|
|10 Kg||9.6 Kg||15-35 litres|
|20 Kg||19.6 Kg||28-65 Litres|
The volume of product shipped will now vary with density and moisture content. SF60 is denser (the first figure), compost agent (middle) than biochar lowest density (last figure).
Why is the pack weight different from the actual product weight? The product weight seems an odd number.
We are constantly trying to maximise the postage and package fees to give better value to our customers. Courier "price bands" have settled at 1Kg, 2-5Kg, 5-10Kg and >10Kg. We can maximise by going to the upper level - but not going over. (even by a little bit!). Cardboard boxes weight 150-500g so we have to allow for them in the total parcel weight.
Why have you moved from volume to weight?
Soil products like ours have varying amounts of water in them. The composting industry advice on 'weights and measures' is to pack by volume (litres). This advice works well for retail outlets but does not work well for internet shopping where delivery prices are calculated on weight. We either had to keep sending bags which are well under or sometimes over or use weight and keep within the courier bands.
Are these packs sizes "visible to customers"
We have always been transparent around the weight, volume and variations caused by varying moisture in the products. The nature of the internet "listing" using templates makes it difficult to present anything other than a single figure weight. We recognise it is not perfect to have the detail explanation in an FAQ. Our intent is to maintain our 100% satisfaction rating on eBay, Amazon and Trustpilot. We will monitor all feedback.
Phasing out plastic tubs (26 March 2019)
We are phasing out the use of plastic tubs. Some product has already moved to sacks and or paper bags. Others will move over as the last tubs are used during April.
Why are we changing?
- The tubs weigh 300-500g - adding considerably to the total parcel weight. (You will see from the parcel weight FAQ - we are seeking to maximise courier prices weight bands)
- Some tubs are re-used. The tubs do protect the product in transport. In the overall environmental cause, they are a weak choice. We can now ship "dry" biochar in paper bags and have found some robust woven PP sacks with a moisture layer for the wetter products. One tub equates to around 80 bags. The paper can go into the compost bin, the plastic sacks can be re-used and are recyclable.
- The tubs are really expensive - even if we buy them in bulk. The tub cost was unsustainable.
The products are:
Biochar. A range of biochars suitable for use in growing media and soil to improve the growth and health of crops and plants. We offer fine granular powder and chips, and make biochar from wood. As part of our biochar production expertise, we also provide charcoal filters for use in odour removal in composting and aquarium water filtration.
Compost Activator (Humification Agent). Exclusive to SoilFixer, this propreitary formulation is made with biochar and micronised oxides. It increases the volume of essential colloidal humus in compost. (This product is used in our patent pending SF60 super composting process).
SoilFixer SF60 super compost. A soil additive formulated to maintain loam and improve either clayey or sandy soil. It is a combination of colloidal humus, biochar, NKPs, trace minerals and beneficial
micro-organisms these act like a ‘nutrient sponge’ and soil aggregation glue
to help improve soil tilth and fertility.
We use sustainable resources. We recycle, we minimise waste and we’re not destroying forests or natural habitats. So, we therefore believe it’s fair to describe SoilFixer products and processes as sustainable.SoilFixer products are good for the environment. You can make a positive difference to your carbon footprint very easily. A 10 Kg tub of biochar (100% carbon) equals 30 Kg of CO2 sequestered (locked, offset) into the soil. A single seat flight from the UK to Europe generates around 200 Kg of CO2.
SoilFixer is focused on improving the quality of compost and top soils. We make a range of products that we’ve developed based on our extensive knowledge and experiments with compost, humus, biochar and soil.
Our vision is to improve horticulture and gardening by making soil the best it can be. Soil is the foundation in which plants grow to produce the oxygen we breathe, the crops we eat and the flowers we so enjoy. So we need to nurture and ensure it remains in top condition!
SoilFixer is run by a passionate and driven team.
Tony Callaghan, Director
Tony directs the development and production of SoilFixer’s pioneering products. A soil scientist, Tony’s passion for soil and composting science has seen him successfully patent the hot bin composting system (UK patent 2496234), which is now one of the UK’s top selling compost bins.
For family reasons, Tony Callaghan has relocated to South West England. Our associate consultants Ruth, Rob and Eddy (see below for their details) remain in North East. We are building a new team down South, but maintain excellent relations with the old team up North, helping each other where possible.
From 1 November 2017, SoilFixer is located at Unit 4 Farm491 RAU Business Innovation Unit.
Ruth Thompson, Associate Consultant (previous)
Ruth’s interest and commitment in biochar stems from her in-depth understanding and experience of coppicing and gardening, linking biomass creation to preserving soil fertility by using biochar to produce a carbon negative growing system. When not fixing soil, Ruth creates magnificent hazel sculptures - see them at: Sylvan Skills website
Darren Hopkins, Associate Consultant (previous)
Darren helped SoilFixer with product quality and environmental and legislative compliance. He assists in the running of the British Biochar Foundation and was the initiator of the Environment Agency's Position Statement on waste to biochar.Darren is also one of the four main authors of the Biochar Quality Mandate (BQM) and is responsible for the concept of using biochar in waste management strategy to reduce a business footprint and achieve ISO14001 and ISO14064 accreditation.
Rob Taylor, Associate Consultant (previous)
Rob, director of SNCG Ecoscapes Ltd, began making Biochar after becoming familiar with the concept through soil ecology courses, articles from the permaculture website, and holistic agroecology books. He sees Biochar’s place augmenting natural processes to enhance any permaculture garden, fixing depleted or over-used soils and land and lowering our carbon footprint, a subject he is very passionate about.
Eddy Armstrong, Associate Consultant (previous)
Eddy, director of SNCG Ecoscapes Ltd, became involved in making Biochar after hearing about it through various permaculture websites and views it as a way of using every part of coppiced trees as well as lowering our carbon foot print.
Jennifer Clair Robson, Marketing Associate
Jennifer is a digital PR & marketing consultant and provides strategic support and advice on digital communications and manages the social media activities on behalf of SoilFixer. She is also Digital Communications Director for Community Interest Company Climate Action North East.