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Customer Services - Delivery FAQ

Tony Callaghan 23/12/2021

Customer Services - Delivery FAQ

Covid-19 Latest Information on Deliveries 

We continue to deliver via our chosen courier Parcelforce.  Courier services currently working to normal 48-hour turnaround. 

The collection of parcels from our stock warehouse can be undertaken whilst maintaining a safe distance. It is remote from other businesses, there is no public access, it is being manned via one person. Only one courier driver attends to collect. All products are bagged and then boxed in cardboard - they represent a low risk of any possible virus transmission according to all the official sites.  

Price includes UK Mainland delivery 

Our online shop prices include delivery to your doorstep using one of the main courier companies. For those UK zones not defined as the mainland, please be aware:

The cost of delivery to addresses in England, Wales, and Southern Scotland is included in the price. If you live in the Highlands, Islands or Northern Ireland there will be an additional delivery cost (see table). Sorry, this is frustrating for both parties. The couriers charge substantial extra fees which we cannot absorb.  We appreciate this can often make the purchase of a bag 'uneconomic'. (One of the few areas where shipping in bulk to bricks and mortar retailers is still more cost-effective!) If you are enquiring about delivery to another country, then please have a look at our international deliveries section or contact us and we will try to provide you with your best delivery option.

If you order a bulk bag / pallet load, the inclusive delivery price assumes your home (delivery site) has a solid standing and is accessible to a large delivery lorry that uses a tailgate-lift so the pallet can be moved to the kerbside. If you do not have access or hard standing, you must call and arrange a special delivery with us. 

We offer a standard UK delivery time of 3-5 working days on all our products but this may vary with demand. Gardeners are largely patient - but if you need something rushed to you faster, contact us by phone and we'll see what can be arranged.  Regrettably, orders cannot be dispatched on either Saturday or Sunday.

During the winter months, our delivery times cannot be guaranteed in case of adverse weather conditions.

Leave Safe and Signatures

Signatures are generally required for courier deliveries, however, if you wish to provide us with a ‘safe place’ or a ‘deliver to neighbour’ option, we can pass this information onto our couriers. Instructions can be left at checkout. Orders with specific delivery instructions (e.g. 'leave round back') are left at the customer's own risk.  

We are unable to guarantee delivery on a specific day however we will do our utmost to fulfil your requirements. 

Delivery / Damage

Products are shipped well wrapped and boxed - this is usually sufficient to ensure that your order arrives in excellent condition.  If you receive a damaged product please contact us on 0835 055 8433 or email [email protected]

Approximate costs of additional post zones

Highlands, IOW, IOM, Jersey, Northern Ireland: £10.00/ bag (or tub)


Northern Ireland protocol: Small parcels (up to 20Kg) are still going to NI via Parcelforce. However, pallets of products to Northern Ireland are classed as freight. As such, they can now only be shipped to Northern Ireland companies in possession of a NI-specific EORI number (these begin with the new code letters XI. (The ROI/Ireland IE codes are not valid for shipping to NI). Sorry, the current agreement effectively prevents shipping pallets to private individuals.  

EU shipments: All compost, soil, and growing media from non-EU countries require a plant/soil health certificate before the product can be shipped to an EU country. After careful consideration of the volume of product we ship and the cost/time of obtaining said certificates, we have taken the decision to withdraw from supplying products to the EU  for the foreseeable future. Things may change in the future.