Covid-19 Latest Information on Deliveries (29/03/20)
As of 29/03/20, we are still delivering via couriers. We are experiencing heavy demand for all products. All courier services are running flat out. Please be patient: the normal 2-3 day delivery is now 3-7 days.
SoilFixer products are "non-essential / non-critical". However, we do recognise for many people at home, gardening is going to be one bright spot in an otherwise isolated day.
We will carry on as long as we can continue to work safely per the three criteria below:
- Maintain social distancing during collections/deliveries
- Attending non-critical places of work (and travel to them) are not prohibited by Government order
- Our staff remain available (ie they are not self-isolated or ill
The collection of parcels from our stock warehouse can be undertaken whilst maintaining a safe distance. It is remote from other businesses, there is no public access, it is being manned via one person. Only one courier driver attends to collect. All products are bagged and then boxed in cardboard - they represent a low risk of any possible virus transmission according to all the official sites.
What happens to my order if SoilFixer has to close or is unable to deliver
Whether you buy via our website, E-bay or Amazon each offer a 100% money-back guarantee. We take payment at the point of order. As soon as we know we are no longer able to deliver, we will email you offering a full refund (which we will process within 24 hours), or the option to keep the order in place for 12 weeks.
Hello and welcome to the Shipping and Delivery Information page
Our online shop prices include delivery to your doorstep using one of the main courier companies. Please be aware:
The cost of delivery to addresses in England, Wales and Southern Scotland is included in the price. If you live in the Highlands, Islands or Ireland there will be an additional delivery cost (see table). Sorry, this is frustrating for both parties. The couriers charge substantial extra fees which we cannot absorb. We appreciate this can often make the purchase of a bag 'uneconomic'. (One of the few areas where shipping in bulk to bricks and mortar retailers is still more cost effective!) If you are enquiring about delivery to another country, then please have a look at our international deliveries section or contact us and we will try to provide you with your best delivery option.
If you ordering a bulk bag or pallet load, the inclusive delivery price assumes your home (delivery site) has a solid standing and is accessible to a large delivery lorry that uses a tailgate-lift so the pallet can be moved to the kerbside. If you do not have access or hard standing, you must call and arrange a special delivery with us.
We offer a standard UK delivery time of 3-10 working days on all our products but this may vary with demand. Gardeners are largely patient - but if you need something rushed to you faster, contact us by phone and we'll see what can be arranged. Regrettably, orders cannot be dispatched on either Saturday or Sunday.
During the winter months, our delivery times cannot be guaranteed in case of adverse weather conditions.
Leave Safe and Signatures
Signatures are generally required for courier deliveries, however, if you wish to provide us with a ‘safe place’ or a ‘deliver to neighbour’ option, we can pass this information onto our couriers. Instructions can be left at checkout. Orders with specific delivery instructions (eg 'leave round back') are left at the customer's own risk.
We are unable to guarantee delivery on a specific day however we will do our utmost to fulfil your requirements.
Delivery / Damage
Products are shipped well wrapped and boxed - this is usually sufficient to ensure that your order arrives in excellent condition. If you receive a damaged product please contact us on 0835 055 8433 or email firstname.lastname@example.org.
Approximate costs of additional post zones
Highlands, IOW, IOM, Jersey, Northern Ireland, ROI: £10.00/ bag (or tub)